All licensed healers accept CareFirst, BlueCross BlueShield, and Tricare Select policies. Tricare Prime requires a referral for services.

You are responsible for notifying your healer of insurance or credit card information changes. If you delay, transactions may be rejected, and a delay may occur in filing your insurance claims (if applicable).

We use a third-party provider to assist us in filing insurance claims. We also use Simple Practice to support these transactions.

This is a choice and preference. Many choose to go through insurance because it is more cost-effective. However, some choose not to because clients prefer to keep much of their mental health information private.

To be authorized by your insurance provider to cover services, providers, at a minimum, require a clinician to provide a diagnosis for reimbursement.

Insurance providers may also request treatment reports, notes, and updated prognoses. Based on this information, insurance providers can also state how many sessions they will cover.

1) If using your insurance is a priority, we can provide external referrals of clinicians in your area, with your preferences, that take your type of insurance for currently accepting clients.
2) You can pay our out-of-network rates, which vary based on the duration of the session and the type of license your healer holds.
3) After paying for services with our out-of-network rate, you can submit a superbill. A superbill is a receipt summarizing the service and pertinent information an insurance provider would need to file a claim. You, the client, are responsible for this process.

Suppose you do not have CareFirst, BlueCross BlueShield, or TRICARE Select as licensed professional counselors (LPCs) and licensed clinical professional counselors (LCPCs). In that case, our professional services often qualify for partial reimbursement under most insurance plans for psychotherapy services through out-of-network provider benefits. Many insurance companies provide out-of-network benefits. Please review your insurance benefits to determine what your policy covers for out-of-network reimbursement rates. The client is responsible for learning and familiarizing themselves with the details of their coverage.

Even if you are an in-network client using your insurance—insurance does not cover any breach in our cancellation policies, including no-shows.

As a reminder, our cancellation policy is that an appointment must be canceled within 48 hours of the appointment time—or the client will be charged 50% of the service fee. This policy is also found on our website under Policies, and the intake forms were signed by you, the client, at the start of our work together.

Group counseling is also an out-of-network expense.

This does not cover other expenses related to work outside of the session, such as writing and providing professional letters, assessments, or traveling for legal. You will be responsible for paying out of pocket for these expenses.

We encourage people to reach out to their insurance provider. You can find their number on your insurance card or website. You can also consult with an HR representative at your employer, if applicable.

You can start by asking the insurance representative about your out-of-network coverage or reimbursement for a “licensed professional counselor.”

Sometimes, they will want a “CPT code,” a service code professionals use to file claims. A standard CPT code in therapy is “90837,” a service for a “60-minute individual psychotherapy session.” This will at least give you some idea of what coverage will look like with a common service.

Let's face it: waiting for answers when calling your insurance provider can be frustrating, and navigating their system or information can be complicated and overwhelming. Unfortunately, despite our contract with them to offer reduced rates to their policyholders, we are not employed by them and have no involvement in their customer service or operations. If unsatisfied with your insurance provider or plan, we strongly encourage you to inquire with your employer or explore other options.

If you are an active client of ours, we will look up your insurance information for you and let you know what you can expect to pay before your first intake session

Once you become an active client and use your in-network insurance, we will request coverage information and inform you of your session costs. We will do all this before your first intake session with us. Please allow 24-48 hours for us to provide this information after you share your insurance details. If there is a delay, we may postpone our session until we have your coverage details to avoid billing surprises. Our third-party billing representative handles this process by the "No Surprise Act," also known as a "Good Faith Estimate.